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Internet technician vs desktop support technician

The differences between internet technicians and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an internet technician and a desktop support technician. Additionally, a desktop support technician has an average salary of $41,792, which is higher than the $37,615 average annual salary of an internet technician.

The top three skills for an internet technician include customer service, telephone calls and email accounts. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.

Internet technician vs desktop support technician overview

Internet TechnicianDesktop Support Technician
Yearly salary$37,615$41,792
Hourly rate$18.08$20.09
Growth rate10%10%
Number of jobs82,493108,944
Job satisfaction-1
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 46%
Average age4242
Years of experience22

Internet technician vs desktop support technician salary

Internet technicians and desktop support technicians have different pay scales, as shown below.

Internet TechnicianDesktop Support Technician
Average salary$37,615$41,792
Salary rangeBetween $22,000 And $62,000Between $32,000 And $54,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-NTT Data International L.L.C.
Best paying industry-Finance

Differences between internet technician and desktop support technician education

There are a few differences between an internet technician and a desktop support technician in terms of educational background:

Internet TechnicianDesktop Support Technician
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 46%
Most common majorBusinessComputer Information Systems
Most common collegeStanford UniversityUniversity of Pennsylvania

Internet technician vs desktop support technician demographics

Here are the differences between internet technicians' and desktop support technicians' demographics:

Internet TechnicianDesktop Support Technician
Average age4242
Gender ratioMale, 78.8% Female, 21.2%Male, 89.8% Female, 10.2%
Race ratioBlack or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between internet technician and desktop support technician duties and responsibilities

Internet technician example responsibilities.

  • Support 3rd party wireless devices, set up VPN, and manage wireless networks.
  • Develop Java base IAM system components to manage security and authorizations.
  • Identify and resolve Internet connectivity issues with DSL circuits, routers, and PC configurations.
  • Enroll customers for both dial-up and wireless Internet access.
  • Trouble shoot dial-up, modem, windows and browser conflicts.
  • Configure workstation TCP/IP for network connectivity and configure PC's for file and printer sharing.
  • Show more

Desktop support technician example responsibilities.

  • Manage and troubleshoot network connectivity with TCP/IP
  • Coordinate and manage a large-scale VOIP phone system conversion project for high-profile corporate customer.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy WINTERMS on CITRIX platform.
  • Blackberry and android setup and activation.
  • Support a legacy system which requires a client certificate and a specific Java version and configuration.
  • Show more

Internet technician vs desktop support technician skills

Common internet technician skills
  • Customer Service, 19%
  • Telephone Calls, 10%
  • Email Accounts, 9%
  • DSL, 4%
  • Inbound Calls, 4%
  • Mac OS, 4%
Common desktop support technician skills
  • Customer Service, 12%
  • Desktop Support, 10%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Remote Desktop, 3%
  • Laptop Computers, 3%

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