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Internet technician vs services desk technician

The differences between internet technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an internet technician and a services desk technician. Additionally, a services desk technician has an average salary of $42,123, which is higher than the $37,615 average annual salary of an internet technician.

The top three skills for an internet technician include customer service, telephone calls and email accounts. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.

Internet technician vs services desk technician overview

Internet TechnicianServices Desk Technician
Yearly salary$37,615$42,123
Hourly rate$18.08$20.25
Growth rate10%10%
Number of jobs82,493145,853
Job satisfaction--
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 46%
Average age4242
Years of experience22

Internet technician vs services desk technician salary

Internet technicians and services desk technicians have different pay scales, as shown below.

Internet TechnicianServices Desk Technician
Average salary$37,615$42,123
Salary rangeBetween $22,000 And $62,000Between $31,000 And $55,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Forum Energy Technologies
Best paying industry-Government

Differences between internet technician and services desk technician education

There are a few differences between an internet technician and a services desk technician in terms of educational background:

Internet TechnicianServices Desk Technician
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 46%
Most common majorBusinessInformation Technology
Most common collegeStanford UniversityUniversity of Pennsylvania

Internet technician vs services desk technician demographics

Here are the differences between internet technicians' and services desk technicians' demographics:

Internet TechnicianServices Desk Technician
Average age4242
Gender ratioMale, 78.8% Female, 21.2%Male, 79.0% Female, 21.0%
Race ratioBlack or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between internet technician and services desk technician duties and responsibilities

Internet technician example responsibilities.

  • Support 3rd party wireless devices, set up VPN, and manage wireless networks.
  • Develop Java base IAM system components to manage security and authorizations.
  • Identify and resolve Internet connectivity issues with DSL circuits, routers, and PC configurations.
  • Enroll customers for both dial-up and wireless Internet access.
  • Trouble shoot dial-up, modem, windows and browser conflicts.
  • Configure workstation TCP/IP for network connectivity and configure PC's for file and printer sharing.
  • Show more

Services desk technician example responsibilities.

  • Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
  • Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
  • Provide general technical support and troubleshoot desktop systems and software.
  • Assist users with proper management of schedule SCCM push updates.
  • Assist coworkers trough troubleshooting windows and mac Scottsdale, AZ operating systems.
  • Provide assistance, troubleshoot, upgrade and install PC hardware, software and peripherals.
  • Show more

Internet technician vs services desk technician skills

Common internet technician skills
  • Customer Service, 19%
  • Telephone Calls, 10%
  • Email Accounts, 9%
  • DSL, 4%
  • Inbound Calls, 4%
  • Mac OS, 4%
Common services desk technician skills
  • Service Desk, 15%
  • Customer Service, 14%
  • Troubleshoot, 7%
  • Technical Support, 7%
  • ITIL, 3%
  • Phone Calls, 2%

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