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The differences between junior customer service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Junior Customer Service Representative | Associate Customer Service Representative | |
| Yearly salary | $30,266 | $35,215 |
| Hourly rate | $14.55 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Junior customer service representatives and associate customer service representatives have different pay scales, as shown below.
| Junior Customer Service Representative | Associate Customer Service Representative | |
| Average salary | $30,266 | $35,215 |
| Salary range | Between $24,000 And $37,000 | Between $26,000 And $46,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | California | Massachusetts |
| Best paying company | Northwest Hardwoods | Deutsche Bank |
| Best paying industry | Energy | Finance |
There are a few differences between a junior customer service representative and an associate customer service representative in terms of educational background:
| Junior Customer Service Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and associate customer service representatives' demographics:
| Junior Customer Service Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |