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The differences between junior customer service representatives and bilingual customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a bilingual customer service. Additionally, a bilingual customer service has an average salary of $32,388, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a bilingual customer service are data entry, strong customer service, and excellent organizational.
| Junior Customer Service Representative | Bilingual Customer Service | |
| Yearly salary | $30,266 | $32,388 |
| Hourly rate | $14.55 | $15.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 201,631 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Junior customer service representatives and bilingual customer services have different pay scales, as shown below.
| Junior Customer Service Representative | Bilingual Customer Service | |
| Average salary | $30,266 | $32,388 |
| Salary range | Between $24,000 And $37,000 | Between $26,000 And $39,000 |
| Highest paying City | Washington, DC | Minneapolis, MN |
| Highest paying state | California | Alaska |
| Best paying company | Northwest Hardwoods | Uline |
| Best paying industry | Energy | Insurance |
There are a few differences between a junior customer service representative and a bilingual customer service in terms of educational background:
| Junior Customer Service Representative | Bilingual Customer Service | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and bilingual customer services' demographics:
| Junior Customer Service Representative | Bilingual Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 30.8% Female, 69.2% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |