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The differences between junior customer service representatives and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Junior Customer Service Representative | Certified Medical Technician | |
| Yearly salary | $30,266 | $38,859 |
| Hourly rate | $14.55 | $18.68 |
| Growth rate | -4% | 5% |
| Number of jobs | 198,413 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 28% |
| Average age | 40 | 44 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Junior customer service representatives and certified medical technicians have different pay scales, as shown below.
| Junior Customer Service Representative | Certified Medical Technician | |
| Average salary | $30,266 | $38,859 |
| Salary range | Between $24,000 And $37,000 | Between $28,000 And $53,000 |
| Highest paying City | Washington, DC | Denton, TX |
| Highest paying state | California | Alaska |
| Best paying company | Northwest Hardwoods | Favorite Healthcare Staffing |
| Best paying industry | Energy | Health Care |
There are a few differences between a junior customer service representative and a certified medical technician in terms of educational background:
| Junior Customer Service Representative | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | - | University of Connecticut |
Here are the differences between junior customer service representatives' and certified medical technicians' demographics:
| Junior Customer Service Representative | Certified Medical Technician | |
| Average age | 40 | 44 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 8% |