Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between junior customer service representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a customer account representative. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.
| Junior Customer Service Representative | Customer Account Representative | |
| Yearly salary | $30,266 | $36,138 |
| Hourly rate | $14.55 | $17.37 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 269,549 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.
Junior customer service representatives and customer account representatives have different pay scales, as shown below.
| Junior Customer Service Representative | Customer Account Representative | |
| Average salary | $30,266 | $36,138 |
| Salary range | Between $24,000 And $37,000 | Between $27,000 And $46,000 |
| Highest paying City | Washington, DC | San Ramon, CA |
| Highest paying state | California | Alaska |
| Best paying company | Northwest Hardwoods | Dairy Farmers of America |
| Best paying industry | Energy | Finance |
There are a few differences between a junior customer service representative and a customer account representative in terms of educational background:
| Junior Customer Service Representative | Customer Account Representative | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and customer account representatives' demographics:
| Junior Customer Service Representative | Customer Account Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 46.2% Female, 53.8% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |