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The differences between junior customer service representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Junior Customer Service Representative | Customer Relations Representative | |
| Yearly salary | $30,266 | $38,632 |
| Hourly rate | $14.55 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Junior customer service representatives and customer relations representatives have different pay scales, as shown below.
| Junior Customer Service Representative | Customer Relations Representative | |
| Average salary | $30,266 | $38,632 |
| Salary range | Between $24,000 And $37,000 | Between $29,000 And $50,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | California | New Jersey |
| Best paying company | Northwest Hardwoods | Cook Children's Medical Center |
| Best paying industry | Energy | Finance |
There are a few differences between a junior customer service representative and a customer relations representative in terms of educational background:
| Junior Customer Service Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and customer relations representatives' demographics:
| Junior Customer Service Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |