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The differences between junior customer service representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.
| Junior Customer Service Representative | Customer Sales Representative | |
| Yearly salary | $30,266 | $38,744 |
| Hourly rate | $14.55 | $18.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 303,801 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
Junior customer service representatives and customer sales representatives have different pay scales, as shown below.
| Junior Customer Service Representative | Customer Sales Representative | |
| Average salary | $30,266 | $38,744 |
| Salary range | Between $24,000 And $37,000 | Between $27,000 And $54,000 |
| Highest paying City | Washington, DC | Santa Rosa, CA |
| Highest paying state | California | Hawaii |
| Best paying company | Northwest Hardwoods | Merck |
| Best paying industry | Energy | Finance |
There are a few differences between a junior customer service representative and a customer sales representative in terms of educational background:
| Junior Customer Service Representative | Customer Sales Representative | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and customer sales representatives' demographics:
| Junior Customer Service Representative | Customer Sales Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 44.9% Female, 55.1% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |