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The differences between junior customer service representatives and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a customer service advisor. Additionally, a customer service advisor has an average salary of $32,029, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Junior Customer Service Representative | Customer Service Advisor | |
| Yearly salary | $30,266 | $32,029 |
| Hourly rate | $14.55 | $15.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Junior customer service representatives and customer service advisors have different pay scales, as shown below.
| Junior Customer Service Representative | Customer Service Advisor | |
| Average salary | $30,266 | $32,029 |
| Salary range | Between $24,000 And $37,000 | Between $26,000 And $39,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | California | Alaska |
| Best paying company | Northwest Hardwoods | Teledyne Technologies Incorporated |
| Best paying industry | Energy | Insurance |
There are a few differences between a junior customer service representative and a customer service advisor in terms of educational background:
| Junior Customer Service Representative | Customer Service Advisor | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and customer service advisors' demographics:
| Junior Customer Service Representative | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |