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The differences between junior customer service representatives and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
| Junior Customer Service Representative | Customer Service Desk | |
| Yearly salary | $30,266 | $34,599 |
| Hourly rate | $14.55 | $16.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 233,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Junior customer service representatives and customer service desks have different pay scales, as shown below.
| Junior Customer Service Representative | Customer Service Desk | |
| Average salary | $30,266 | $34,599 |
| Salary range | Between $24,000 And $37,000 | Between $25,000 And $47,000 |
| Highest paying City | Washington, DC | Atwater, CA |
| Highest paying state | California | Alaska |
| Best paying company | Northwest Hardwoods | SAIC |
| Best paying industry | Energy | Manufacturing |
There are a few differences between a junior customer service representative and a customer service desk in terms of educational background:
| Junior Customer Service Representative | Customer Service Desk | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and customer service desks' demographics:
| Junior Customer Service Representative | Customer Service Desk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |