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The differences between junior customer service representatives and customer service executives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a customer service executive. Additionally, a customer service executive has an average salary of $52,512, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a customer service executive are strong customer service, post sales, and customer complaints.
| Junior Customer Service Representative | Customer Service Executive | |
| Yearly salary | $30,266 | $52,512 |
| Hourly rate | $14.55 | $25.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 274,757 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Junior customer service representatives and customer service executives have different pay scales, as shown below.
| Junior Customer Service Representative | Customer Service Executive | |
| Average salary | $30,266 | $52,512 |
| Salary range | Between $24,000 And $37,000 | Between $25,000 And $106,000 |
| Highest paying City | Washington, DC | - |
| Highest paying state | California | - |
| Best paying company | Northwest Hardwoods | - |
| Best paying industry | Energy | - |
There are a few differences between a junior customer service representative and a customer service executive in terms of educational background:
| Junior Customer Service Representative | Customer Service Executive | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and customer service executives' demographics:
| Junior Customer Service Representative | Customer Service Executive | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 12.8% Unknown, 5.6% Hispanic or Latino, 20.1% Asian, 6.9% White, 53.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |