Junior help desk technician vs certified medical technician

The differences between junior help desk technicians and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a junior help desk technician, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a junior help desk technician has an average salary of $48,069, which is higher than the $38,859 average annual salary of a certified medical technician.

The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Junior help desk technician vs certified medical technician overview

	Junior Help Desk Technician	Certified Medical Technician
Yearly salary	$48,069	$38,859
Hourly rate	$23.11	$18.68
Growth rate	10%	5%
Number of jobs	104,343	164,424
Job satisfaction	-	-
Most common degree	Associate Degree, 39%	Bachelor's Degree, 28%
Average age	42	44
Years of experience	2	12

What does a junior help desk technician do?

A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Junior help desk technician vs certified medical technician salary

Junior help desk technicians and certified medical technicians have different pay scales, as shown below.

	Junior Help Desk Technician	Certified Medical Technician
Average salary	$48,069	$38,859
Salary range	Between $35,000 And $65,000	Between $28,000 And $53,000
Highest paying City	Freehold, NJ	Denton, TX
Highest paying state	New Hampshire	Alaska
Best paying company	Prolifics	Favorite Healthcare Staffing
Best paying industry	Utilities	Health Care

Differences between junior help desk technician and certified medical technician education

There are a few differences between a junior help desk technician and a certified medical technician in terms of educational background:

	Junior Help Desk Technician	Certified Medical Technician
Most common degree	Associate Degree, 39%	Bachelor's Degree, 28%
Most common major	Automotive Technology	Nursing
Most common college	SUNY Farmingdale	University of Connecticut

Junior help desk technician vs certified medical technician demographics

Here are the differences between junior help desk technicians' and certified medical technicians' demographics:

	Junior Help Desk Technician	Certified Medical Technician
Average age	42	44
Gender ratio	Male, 83.8% Female, 16.2%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	11%	8%

Differences between junior help desk technician and certified medical technician duties and responsibilities

Junior help desk technician example responsibilities.

Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
Provide remote support for Citrix applications, VPN log-in portal, and RSA token authentication.
Assist with VOIP deployments and configuration.
Support VoIP, PPTP and IPSEC and Internet activity.
Aid teammates to a better understanding of computer applications such as establishing a VPN connection.
Used remote access tools to gain control of laptops on VPN to perform administrative tasks.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Junior help desk technician vs certified medical technician skills

Common junior help desk technician skills

Escalate, 11%
Help-Desk Support, 10%
Technical Support, 8%
PC, 5%
Mac, 4%
Troubleshoot Issues, 4%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Junior Help Desk Technician vs Certified Medical Technician

Updated January 8, 2025

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