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The differences between junior help desk technicians and computer repair technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a computer repair technician. Additionally, a junior help desk technician has an average salary of $48,069, which is higher than the $32,627 average annual salary of a computer repair technician.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a computer repair technician are troubleshoot, laptop computers, and computer system.
| Junior Help Desk Technician | Computer Repair Technician | |
| Yearly salary | $48,069 | $32,627 |
| Hourly rate | $23.11 | $15.69 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,343 | 109,196 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 39% | Associate Degree, 41% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
A computer repair technician installs, repairs, and maintains different computer equipment. Computer repair technicians repair and maintain computers and their servers. The technicians are responsible for configuring and building new hardware as well as installing and updating software packages. They have to be updated on the ever-evolving technology for certain job analysis and troubleshooting. Good computer repair technicians are investigative who are introspective, inquisitive, and intellectual. They are also methodical, logical, rational, and curious.
Junior help desk technicians and computer repair technicians have different pay scales, as shown below.
| Junior Help Desk Technician | Computer Repair Technician | |
| Average salary | $48,069 | $32,627 |
| Salary range | Between $35,000 And $65,000 | Between $25,000 And $41,000 |
| Highest paying City | Freehold, NJ | Saint Paul, MN |
| Highest paying state | New Hampshire | Minnesota |
| Best paying company | Prolifics | Erie 2-Chautauqua-Cattaraugus BOCES |
| Best paying industry | Utilities | Technology |
There are a few differences between a junior help desk technician and a computer repair technician in terms of educational background:
| Junior Help Desk Technician | Computer Repair Technician | |
| Most common degree | Associate Degree, 39% | Associate Degree, 41% |
| Most common major | Automotive Technology | Computer Science |
| Most common college | SUNY Farmingdale | Massachusetts Institute of Technology |
Here are the differences between junior help desk technicians' and computer repair technicians' demographics:
| Junior Help Desk Technician | Computer Repair Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 90.0% Female, 10.0% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.7% White, 56.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |