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The differences between junior help desk technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a desk support technician. Additionally, a junior help desk technician has an average salary of $48,069, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Junior Help Desk Technician | Desk Support Technician | |
| Yearly salary | $48,069 | $40,715 |
| Hourly rate | $23.11 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,343 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Junior help desk technicians and desk support technicians have different pay scales, as shown below.
| Junior Help Desk Technician | Desk Support Technician | |
| Average salary | $48,069 | $40,715 |
| Salary range | Between $35,000 And $65,000 | Between $26,000 And $62,000 |
| Highest paying City | Freehold, NJ | South San Francisco, CA |
| Highest paying state | New Hampshire | California |
| Best paying company | Prolifics | BNY Mellon |
| Best paying industry | Utilities | Technology |
There are a few differences between a junior help desk technician and a desk support technician in terms of educational background:
| Junior Help Desk Technician | Desk Support Technician | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 48% |
| Most common major | Automotive Technology | Business |
| Most common college | SUNY Farmingdale | Stanford University |
Here are the differences between junior help desk technicians' and desk support technicians' demographics:
| Junior Help Desk Technician | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |