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The differences between junior help desk technicians and hardware technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a hardware technician. Additionally, a junior help desk technician has an average salary of $48,069, which is higher than the $47,851 average annual salary of a hardware technician.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a hardware technician are customer service, technical support, and network printers.
| Junior Help Desk Technician | Hardware Technician | |
| Yearly salary | $48,069 | $47,851 |
| Hourly rate | $23.11 | $23.01 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,343 | 85,174 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
A hardware technician is typically in charge of providing technical support to clients or employees, ensuring efficiency and client satisfaction. In a company setting, a hardware technician is responsible for performing initial assessments on computer hardware, troubleshooting, diagnosing problems, and providing step by step solutions to solve the issues. They may also perform corrective repairs on problems and conduct regular maintenance checks to ensure the quality of equipment. Furthermore, as a hardware technician, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.
Junior help desk technicians and hardware technicians have different pay scales, as shown below.
| Junior Help Desk Technician | Hardware Technician | |
| Average salary | $48,069 | $47,851 |
| Salary range | Between $35,000 And $65,000 | Between $32,000 And $71,000 |
| Highest paying City | Freehold, NJ | San Francisco, CA |
| Highest paying state | New Hampshire | Delaware |
| Best paying company | Prolifics | Apple |
| Best paying industry | Utilities | Technology |
There are a few differences between a junior help desk technician and a hardware technician in terms of educational background:
| Junior Help Desk Technician | Hardware Technician | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 40% |
| Most common major | Automotive Technology | Computer Science |
| Most common college | SUNY Farmingdale | University of Pennsylvania |
Here are the differences between junior help desk technicians' and hardware technicians' demographics:
| Junior Help Desk Technician | Hardware Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 90.0% Female, 10.0% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |