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The differences between junior help desk technicians and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a help desk analyst. Additionally, a junior help desk technician has an average salary of $48,069, which is higher than the $37,318 average annual salary of a help desk analyst.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| Junior Help Desk Technician | Help Desk Analyst | |
| Yearly salary | $48,069 | $37,318 |
| Hourly rate | $23.11 | $17.94 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,343 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Junior help desk technicians and help desk analysts have different pay scales, as shown below.
| Junior Help Desk Technician | Help Desk Analyst | |
| Average salary | $48,069 | $37,318 |
| Salary range | Between $35,000 And $65,000 | Between $26,000 And $52,000 |
| Highest paying City | Freehold, NJ | Boston, MA |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | Prolifics | Pacific Investment Management Company LLC |
| Best paying industry | Utilities | Government |
There are a few differences between a junior help desk technician and a help desk analyst in terms of educational background:
| Junior Help Desk Technician | Help Desk Analyst | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 50% |
| Most common major | Automotive Technology | Computer Information Systems |
| Most common college | SUNY Farmingdale | Stanford University |
Here are the differences between junior help desk technicians' and help desk analysts' demographics:
| Junior Help Desk Technician | Help Desk Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |