Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between junior help desk technicians and junior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a junior technician. Additionally, a junior help desk technician has an average salary of $48,069, which is higher than the $39,417 average annual salary of a junior technician.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a junior technician are customer service, HVAC, and fall protection.
| Junior Help Desk Technician | Junior Technician | |
| Yearly salary | $48,069 | $39,417 |
| Hourly rate | $23.11 | $18.95 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,343 | 103,780 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 34% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.
Junior help desk technicians and junior technicians have different pay scales, as shown below.
| Junior Help Desk Technician | Junior Technician | |
| Average salary | $48,069 | $39,417 |
| Salary range | Between $35,000 And $65,000 | Between $26,000 And $57,000 |
| Highest paying City | Freehold, NJ | Alexandria, VA |
| Highest paying state | New Hampshire | New York |
| Best paying company | Prolifics | Citi |
| Best paying industry | Utilities | Technology |
There are a few differences between a junior help desk technician and a junior technician in terms of educational background:
| Junior Help Desk Technician | Junior Technician | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 34% |
| Most common major | Automotive Technology | Business |
| Most common college | SUNY Farmingdale | Stanford University |
Here are the differences between junior help desk technicians' and junior technicians' demographics:
| Junior Help Desk Technician | Junior Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |