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The differences between junior help desk technicians and network support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a network support technician. Additionally, a network support technician has an average salary of $48,622, which is higher than the $48,069 average annual salary of a junior help desk technician.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a network support technician are troubleshoot, technical support, and customer service.
| Junior Help Desk Technician | Network Support Technician | |
| Yearly salary | $48,069 | $48,622 |
| Hourly rate | $23.11 | $23.38 |
| Growth rate | 10% | 5% |
| Number of jobs | 104,343 | 120,245 |
| Job satisfaction | - | 5 |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 50% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
Junior help desk technicians and network support technicians have different pay scales, as shown below.
| Junior Help Desk Technician | Network Support Technician | |
| Average salary | $48,069 | $48,622 |
| Salary range | Between $35,000 And $65,000 | Between $38,000 And $61,000 |
| Highest paying City | Freehold, NJ | Troy, NY |
| Highest paying state | New Hampshire | Rhode Island |
| Best paying company | Prolifics | Microsoft |
| Best paying industry | Utilities | Technology |
There are a few differences between a junior help desk technician and a network support technician in terms of educational background:
| Junior Help Desk Technician | Network Support Technician | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 50% |
| Most common major | Automotive Technology | Computer Science |
| Most common college | SUNY Farmingdale | University of Pennsylvania |
Here are the differences between junior help desk technicians' and network support technicians' demographics:
| Junior Help Desk Technician | Network Support Technician | |
| Average age | 42 | 43 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 89.3% Female, 10.7% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |