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The differences between junior help desk technicians and network technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a network technician. Additionally, a network technician has an average salary of $68,938, which is higher than the $48,069 average annual salary of a junior help desk technician.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a network technician are customer service, switches, and troubleshoot.
| Junior Help Desk Technician | Network Technician | |
| Yearly salary | $48,069 | $68,938 |
| Hourly rate | $23.11 | $33.14 |
| Growth rate | 10% | 5% |
| Number of jobs | 104,343 | 79,712 |
| Job satisfaction | - | 5 |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 50% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
A network technician is responsible for system malfunction diagnosis and troubleshooting operations. Network technicians duties' include repairing damaged system components, analyzing computer systems and blueprints, installing network connections, and upgrading accessories for efficient operations. Other duties include assisting customers with technical issues, ensuring computer systems' privacy, creating documents of network issues and resolutions, and suggesting alternative equipment for network backups. A network technician must have a broad knowledge of the technology industry and mechanical processes, plus the ability to work under pressure with minimal supervision.
Junior help desk technicians and network technicians have different pay scales, as shown below.
| Junior Help Desk Technician | Network Technician | |
| Average salary | $48,069 | $68,938 |
| Salary range | Between $35,000 And $65,000 | Between $51,000 And $92,000 |
| Highest paying City | Freehold, NJ | Urban Honolulu, HI |
| Highest paying state | New Hampshire | Hawaii |
| Best paying company | Prolifics | Apple |
| Best paying industry | Utilities | Finance |
There are a few differences between a junior help desk technician and a network technician in terms of educational background:
| Junior Help Desk Technician | Network Technician | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 50% |
| Most common major | Automotive Technology | Computer Science |
| Most common college | SUNY Farmingdale | University of Pennsylvania |
Here are the differences between junior help desk technicians' and network technicians' demographics:
| Junior Help Desk Technician | Network Technician | |
| Average age | 42 | 43 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 87.3% Female, 12.7% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 9.4% White, 63.8% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |