Junior help desk technician vs service desk analyst

The differences between junior help desk technicians and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a junior help desk technician has an average salary of $48,069, which is higher than the $45,397 average annual salary of a service desk analyst.

The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Junior help desk technician vs service desk analyst overview

	Junior Help Desk Technician	Service Desk Analyst
Yearly salary	$48,069	$45,397
Hourly rate	$23.11	$21.83
Growth rate	10%	-
Number of jobs	104,343	55,828
Job satisfaction	-	-
Most common degree	Associate Degree, 39%	Bachelor's Degree, 50%
Average age	42	37
Years of experience	2	-

What does a junior help desk technician do?

A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.

What does a service desk analyst do?

Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.

Junior help desk technician vs service desk analyst salary

Junior help desk technicians and service desk analysts have different pay scales, as shown below.

	Junior Help Desk Technician	Service Desk Analyst
Average salary	$48,069	$45,397
Salary range	Between $35,000 And $65,000	Between $30,000 And $67,000
Highest paying City	Freehold, NJ	New York, NY
Highest paying state	New Hampshire	New York
Best paying company	Prolifics	The Citadel
Best paying industry	Utilities	Technology

Differences between junior help desk technician and service desk analyst education

There are a few differences between a junior help desk technician and a service desk analyst in terms of educational background:

	Junior Help Desk Technician	Service Desk Analyst
Most common degree	Associate Degree, 39%	Bachelor's Degree, 50%
Most common major	Automotive Technology	Information Technology
Most common college	SUNY Farmingdale	-

Junior help desk technician vs service desk analyst demographics

Here are the differences between junior help desk technicians' and service desk analysts' demographics:

	Junior Help Desk Technician	Service Desk Analyst
Average age	42	37
Gender ratio	Male, 83.8% Female, 16.2%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	11%	13%

Differences between junior help desk technician and service desk analyst duties and responsibilities

Junior help desk technician example responsibilities.

Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
Provide remote support for Citrix applications, VPN log-in portal, and RSA token authentication.
Assist with VOIP deployments and configuration.
Support VoIP, PPTP and IPSEC and Internet activity.
Aid teammates to a better understanding of computer applications such as establishing a VPN connection.
Used remote access tools to gain control of laptops on VPN to perform administrative tasks.

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Junior help desk technician vs service desk analyst skills

Common junior help desk technician skills

Escalate, 11%
Help-Desk Support, 10%
Technical Support, 8%
PC, 5%
Mac, 4%
Troubleshoot Issues, 4%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

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Junior Help Desk Technician vs Service Desk Analyst

Updated January 8, 2025

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