Junior help desk technician vs student technician

The differences between junior help desk technicians and student technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a student technician. Additionally, a junior help desk technician has an average salary of $48,069, which is higher than the $28,926 average annual salary of a student technician.

The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a student technician are java, javascript, and SQL.

Junior help desk technician vs student technician overview

	Junior Help Desk Technician	Student Technician
Yearly salary	$48,069	$28,926
Hourly rate	$23.11	$13.91
Growth rate	10%	10%
Number of jobs	104,343	82,671
Job satisfaction	-	-
Most common degree	Associate Degree, 39%	Bachelor's Degree, 64%
Average age	42	42
Years of experience	2	2

What does a junior help desk technician do?

A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.

What does a student technician do?

A student technician is responsible for assisting the school personnel and faculty on utilizing class technologies and other learning equipment. Student technicians accept school requests for setting-up audio-visual equipment during school events, class presentations, and related technical support services. They run multiple diagnostic tests on the systems before actual usage to prevent any defects and inconsistencies during operations. A student technician must have excellent knowledge of the technology and mechanical processes to identify preventive maintenance efficiently.

Junior help desk technician vs student technician salary

Junior help desk technicians and student technicians have different pay scales, as shown below.

	Junior Help Desk Technician	Student Technician
Average salary	$48,069	$28,926
Salary range	Between $35,000 And $65,000	Between $16,000 And $50,000
Highest paying City	Freehold, NJ	Lakewood, NJ
Highest paying state	New Hampshire	Vermont
Best paying company	Prolifics	Siemens
Best paying industry	Utilities	-

Differences between junior help desk technician and student technician education

There are a few differences between a junior help desk technician and a student technician in terms of educational background:

	Junior Help Desk Technician	Student Technician
Most common degree	Associate Degree, 39%	Bachelor's Degree, 64%
Most common major	Automotive Technology	Computer Science
Most common college	SUNY Farmingdale	Duke University

Junior help desk technician vs student technician demographics

Here are the differences between junior help desk technicians' and student technicians' demographics:

	Junior Help Desk Technician	Student Technician
Average age	42	42
Gender ratio	Male, 83.8% Female, 16.2%	Male, 60.7% Female, 39.3%
Race ratio	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4%	Black or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 14.4% White, 53.9% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between junior help desk technician and student technician duties and responsibilities

Junior help desk technician example responsibilities.

Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
Provide remote support for Citrix applications, VPN log-in portal, and RSA token authentication.
Assist with VOIP deployments and configuration.
Support VoIP, PPTP and IPSEC and Internet activity.
Aid teammates to a better understanding of computer applications such as establishing a VPN connection.
Used remote access tools to gain control of laptops on VPN to perform administrative tasks.

Student technician example responsibilities.

Set up and manage all Linux labs campus-wide.
Manage encryption key using common asymmetric algorithms and distribute mechanism.
Set up IP's & DNS for machines.
Update department websites using HTML.
Create and maintain databases for various customers with SQL.
Support with setting up PowerPoint presentations and video conferences.

Junior help desk technician vs student technician skills

Common junior help desk technician skills

Escalate, 11%
Help-Desk Support, 10%
Technical Support, 8%
PC, 5%
Mac, 4%
Troubleshoot Issues, 4%

Common student technician skills

Java, 9%
JavaScript, 8%
SQL, 8%
GPA, 8%
CSS, 8%
Android, 7%

Junior Help Desk Technician vs. similar jobs

Junior Help Desk Technician related careers

Junior Help Desk Technician related jobs

What similar roles do

Zippia Careers
Computer and Mathematical Industry
Junior Help Desk Technician
Junior Help Desk Technician vs Student Technician

Updated January 8, 2025

Browse computer and mathematical jobs