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The differences between junior help desk technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior help desk technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $48,069 average annual salary of a junior help desk technician.
The top three skills for a junior help desk technician include escalate, help-desk support and technical support. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Junior Help Desk Technician | Technician Support Tier | |
| Yearly salary | $48,069 | $54,889 |
| Hourly rate | $23.11 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 104,343 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A junior helpdesk technician is responsible for providing technical support to clients through calls or correspondence, ensuring efficiency and client satisfaction. They typically assist customers by identifying their needs, troubleshooting problems, providing step by step solutions, and forwarding complicated issues to helpdesk engineers. They may also refer customers to other services should it require. Furthermore, a junior helpdesk technician must maintain records of all transactions, produce progress reports, and develop strategies to help the company build positive relationships with customers.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Junior help desk technicians and technician support tiers have different pay scales, as shown below.
| Junior Help Desk Technician | Technician Support Tier | |
| Average salary | $48,069 | $54,889 |
| Salary range | Between $35,000 And $65,000 | Between $38,000 And $78,000 |
| Highest paying City | Freehold, NJ | Benicia, CA |
| Highest paying state | New Hampshire | New York |
| Best paying company | Prolifics | Scantron |
| Best paying industry | Utilities | Technology |
There are a few differences between a junior help desk technician and a technician support tier in terms of educational background:
| Junior Help Desk Technician | Technician Support Tier | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 37% |
| Most common major | Automotive Technology | Business |
| Most common college | SUNY Farmingdale | Stanford University |
Here are the differences between junior help desk technicians' and technician support tiers' demographics:
| Junior Help Desk Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |