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Key holder vs store associate

The differences between key holders and store associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a key holder has an average salary of $31,779, which is higher than the $29,543 average annual salary of a store associate.

The top three skills for a key holder include sales floor, product knowledge and visual standards. The most important skills for a store associate are sales floor, retail store, and inventory management.

Key holder vs store associate overview

Key HolderStore Associate
Yearly salary$31,779$29,543
Hourly rate$15.28$14.20
Growth rate-6%-
Number of jobs431,956495,423
Job satisfaction4-
Most common degreeHigh School Diploma, 35%High School Diploma, 35%
Average age4341
Years of experience6-

What does a key holder do?

A keyholder is responsible for ensuring the store's daily security before and after the operation. Keyholders' duties include assisting with administrative tasks, handling customers' inquiries, managing and escalating customers' complaints, monitoring the alarm system, keeping track of the deliveries, supporting staff training, cooperating in company's events, and recommending operational strategies to meet business goals and objectives. A keyholder must have excellent customer service and time-management skills, as well as the ability to multi-task, especially during high customer volume.

What does a store associate do?

A store associate is responsible for assisting customers with the products they need and recommending alternative goods that would fit their budget. Sales associates also market promotional offers and provide product descriptions to the customer. They also monitor inventories, stock supplies on the appropriate shelves, and ensure the cleanliness and orderliness of the store. Store associates also perform other administrative tasks as needed, such as creating sales reports, assisting in the counter, and helping customers on carrying their items.

Key holder vs store associate salary

Key holders and store associates have different pay scales, as shown below.

Key HolderStore Associate
Average salary$31,779$29,543
Salary rangeBetween $25,000 And $39,000Between $24,000 And $36,000
Highest paying CityNew York, NYNew York, NY
Highest paying stateWisconsinNew York
Best paying companyConnecticut Children's Medical CenterPro Football Hall of Fame
Best paying industryManufacturingRetail

Differences between key holder and store associate education

There are a few differences between a key holder and a store associate in terms of educational background:

Key HolderStore Associate
Most common degreeHigh School Diploma, 35%High School Diploma, 35%
Most common majorBusinessBusiness
Most common collegeSUNY College of Technology at Delhi-

Key holder vs store associate demographics

Here are the differences between key holders' and store associates' demographics:

Key HolderStore Associate
Average age4341
Gender ratioMale, 28.1% Female, 71.9%Male, 48.8% Female, 51.2%
Race ratioBlack or African American, 8.6% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 6.6% White, 61.4% American Indian and Alaska Native, 0.7%Black or African American, 11.1% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.6% White, 56.6% American Indian and Alaska Native, 0.5%
LGBT Percentage9%7%

Differences between key holder and store associate duties and responsibilities

Key holder example responsibilities.

  • Achieve and exceed store and company sales and KPI goals.
  • Manage monetary transactions and POS operations.
  • Used upselling techniques daily when selling gaming systems and accessories.
  • Maintain operational duties in the manager's absence including scheduling and review of KPI reports.
  • Used social networking, such as Facebook, to keep customers update on new arrivals and merchandise.
  • Maintain a cleanly environment for customers, employees, and other animals, especially after any pet messes.
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Store associate example responsibilities.

  • Manage the appearance of the store in conjunction with the store priorities to present a desirable image of Aldi.
  • Work on the cash register, used calculators, POS machines and mental math.
  • Ensure that all cash handling are accurate and work with Ross' point-of-sale systems.
  • Put out freight as well as restocking the stock room, carrying 50 pound boxes up ladders.
  • Operate POS register and provide exceptional customer service.
  • Regulate profit margins, payroll, loss-prevention control and inventory management.
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Key holder vs store associate skills

Common key holder skills
  • Sales Floor, 18%
  • Product Knowledge, 11%
  • Visual Standards, 9%
  • Bank Deposits, 7%
  • Loss Prevention, 7%
  • Store Management, 6%
Common store associate skills
  • Sales Floor, 25%
  • Retail Store, 12%
  • Inventory Management, 9%
  • Cleanliness, 7%
  • Math, 5%
  • Strong Customer Service, 5%