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The differences between knowledge managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a knowledge manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $83,879 average annual salary of a knowledge manager.
The top three skills for a knowledge manager include content management, DOD and powerpoint. The most important skills for a senior service manager are project management, client relationships, and business development.
| Knowledge Manager | Senior Service Manager | |
| Yearly salary | $83,879 | $129,065 |
| Hourly rate | $40.33 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 23,261 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A knowledge manager is primarily in charge of developing strategies to coordinate a company's resources and unite efforts for a healthier and efficient workflow. Their responsibilities include overseeing the knowledge management team, organizing the company's databases, spearheading the knowledge management programs and projects, answering inquiries, processing requisitions, and addressing issues and concerns, resolving them promptly and efficiently. Furthermore, as a knowledge manager, it is essential to lead and encourage teams to reach department goals, all while implementing the company's policies and regulations.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Knowledge managers and senior service managers have different pay scales, as shown below.
| Knowledge Manager | Senior Service Manager | |
| Average salary | $83,879 | $129,065 |
| Salary range | Between $60,000 And $116,000 | Between $92,000 And $179,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | Arizona | California |
| Best paying company | Koch Industries | NVIDIA |
| Best paying industry | Pharmaceutical | Professional |
There are a few differences between a knowledge manager and a senior service manager in terms of educational background:
| Knowledge Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between knowledge managers' and senior service managers' demographics:
| Knowledge Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 54.7% Female, 45.3% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.7% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |