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The differences between knowledge managers and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a knowledge manager and a service delivery manager. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $83,879 average annual salary of a knowledge manager.
The top three skills for a knowledge manager include content management, DOD and powerpoint. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Knowledge Manager | Service Delivery Manager | |
| Yearly salary | $83,879 | $102,213 |
| Hourly rate | $40.33 | $49.14 |
| Growth rate | 16% | 16% |
| Number of jobs | 23,261 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A knowledge manager is primarily in charge of developing strategies to coordinate a company's resources and unite efforts for a healthier and efficient workflow. Their responsibilities include overseeing the knowledge management team, organizing the company's databases, spearheading the knowledge management programs and projects, answering inquiries, processing requisitions, and addressing issues and concerns, resolving them promptly and efficiently. Furthermore, as a knowledge manager, it is essential to lead and encourage teams to reach department goals, all while implementing the company's policies and regulations.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Knowledge managers and service delivery managers have different pay scales, as shown below.
| Knowledge Manager | Service Delivery Manager | |
| Average salary | $83,879 | $102,213 |
| Salary range | Between $60,000 And $116,000 | Between $74,000 And $140,000 |
| Highest paying City | New York, NY | Stamford, CT |
| Highest paying state | Arizona | Connecticut |
| Best paying company | Koch Industries | McKinsey & Company Inc |
| Best paying industry | Pharmaceutical | Finance |
There are a few differences between a knowledge manager and a service delivery manager in terms of educational background:
| Knowledge Manager | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between knowledge managers' and service delivery managers' demographics:
| Knowledge Manager | Service Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 54.7% Female, 45.3% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.7% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |