Leader tier vs information technology/support technician

Differences between leader tier and information technology/support technician duties and responsibilities

Leader tier example responsibilities.

• Develop within SharePoint and manage the SharePoint environment.
• Perform ATP's of new Cisco and Siemens' switches at the RDC sites.
• Provision customer profiles on DSL routers and switches.
• Analyze staff SLA performance in adherence with each of the various business group agreements.
• Create internal client reports for trend analysis and ensure all SLA's are met and/or exceed.
• Interface with functional users and other network operations centers (NOC's) in both routine and reactive monitoring situations.
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Information technology/support technician example responsibilities.

• Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
• Manage companies ShoreTel VoIP telephone system.
• Manage and maintain network peripherals including printers, workstations and network connections.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Furnish technical assistance with VoIP system maintenance.
• Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
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