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The differences between litigation support specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a litigation support specialist and a service support specialist. Additionally, a litigation support specialist has an average salary of $64,690, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a litigation support specialist include litigation, defense counsel and electronic discovery. The most important skills for a service support specialist are customer service, support services, and social work.
| Litigation Support Specialist | Service Support Specialist | |
| Yearly salary | $64,690 | $43,538 |
| Hourly rate | $31.10 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 110,360 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A litigation support professional serves as an apprentice of an attorney in dealing with complicated legal issues. They are responsible for creating and maintaining data systems, retrieving records, and assisting in legal cases or lawsuits. Also, they are the one who organizes and analyzes documents from a database and does the case review. A support professional also supports the company and law firm in any way possible. This is why this career plays an important role in reducing the workload of an attorney, especially with complex lawsuits.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Litigation support specialists and service support specialists have different pay scales, as shown below.
| Litigation Support Specialist | Service Support Specialist | |
| Average salary | $64,690 | $43,538 |
| Salary range | Between $42,000 And $98,000 | Between $26,000 And $72,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | Connecticut |
| Best paying company | Cornerstone Research | Cheniere Energy |
| Best paying industry | Professional | Technology |
There are a few differences between a litigation support specialist and a service support specialist in terms of educational background:
| Litigation Support Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between litigation support specialists' and service support specialists' demographics:
| Litigation Support Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 46.0% Female, 54.0% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |