Mailing manager vs customer care manager

Differences between mailing manager and customer care manager duties and responsibilities

Mailing manager example responsibilities.

• Collaborate with data processing vendors to update address with USPS approve tools to take advantage of lower postage rates.
• Manage and distribute all FedEx overnight localities.
• Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
• Work with USPS representatives to incorporate additional cost savings.
• Distribute all urinary test, results and specimens immediately disperse via FedEx or overnight localities.
• Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
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Customer care manager example responsibilities.

• Create and manage department documentation to meet ISO and FDA regulations.
• Manage and complete projects that are assigned to the CSM group.
• Plan, organize and manage all Medicare and Medicaid call center activities.
• Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
• Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
• Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.
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