Mailroom manager vs customer care manager

Differences between mailroom manager and customer care manager duties and responsibilities

Mailroom manager example responsibilities.

• Manage all incoming and outgoing USPS mail and messenger packages.
• Maintain and accomplish all aspects of payroll for the department.
• Understand, administer and manage the contract that exists between the contractor and the client (SCE).
• Coordinate all daily outgoing mail pickups within USPS and other courier services.
• Develop and maintain procedural charts, reports, files, schedules, payroll information, and key contacts information.
• Verified/Validate arrangement of electrical/electronic equipment, power loads for equipment, piping, and HVAC systems.
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Customer care manager example responsibilities.

• Create and manage department documentation to meet ISO and FDA regulations.
• Manage and complete projects that are assigned to the CSM group.
• Plan, organize and manage all Medicare and Medicaid call center activities.
• Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
• Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
• Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.
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