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The differences between managers, custom support and services and claims managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, custom support and services and a claims manager. Additionally, a claims manager has an average salary of $73,369, which is higher than the $36,936 average annual salary of a manager, custom support and services.
The top three skills for a manager, custom support and services include support services, patients and customer satisfaction. The most important skills for a claims manager are customer service, oversight, and litigation.
| Manager, Custom Support And Services | Claims Manager | |
| Yearly salary | $36,936 | $73,369 |
| Hourly rate | $17.76 | $35.27 |
| Growth rate | 6% | -6% |
| Number of jobs | 235,580 | 30,302 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 66% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.
Managers, custom support and services and claims managers have different pay scales, as shown below.
| Manager, Custom Support And Services | Claims Manager | |
| Average salary | $36,936 | $73,369 |
| Salary range | Between $22,000 And $60,000 | Between $45,000 And $117,000 |
| Highest paying City | Buffalo, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Zurich | |
| Best paying industry | Technology | Insurance |
There are a few differences between a manager, custom support and services and a claims manager in terms of educational background:
| Manager, Custom Support And Services | Claims Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | Northwestern University | California State University - Bakersfield |
Here are the differences between managers, custom support and services' and claims managers' demographics:
| Manager, Custom Support And Services | Claims Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 47.9% Female, 52.1% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |