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The differences between managers, custom support and services and client services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, custom support and services and a client services manager. Additionally, a client services manager has an average salary of $78,439, which is higher than the $36,936 average annual salary of a manager, custom support and services.
The top three skills for a manager, custom support and services include support services, patients and customer satisfaction. The most important skills for a client services manager are customer service, client service, and account management.
| Manager, Custom Support And Services | Client Services Manager | |
| Yearly salary | $36,936 | $78,439 |
| Hourly rate | $17.76 | $37.71 |
| Growth rate | 6% | 6% |
| Number of jobs | 235,580 | 319,909 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 72% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Managers, custom support and services and client services managers have different pay scales, as shown below.
| Manager, Custom Support And Services | Client Services Manager | |
| Average salary | $36,936 | $78,439 |
| Salary range | Between $22,000 And $60,000 | Between $54,000 And $113,000 |
| Highest paying City | Buffalo, NY | Washington, DC |
| Highest paying state | New York | New Jersey |
| Best paying company | McKinsey & Company Inc | |
| Best paying industry | Technology | Technology |
There are a few differences between a manager, custom support and services and a client services manager in terms of educational background:
| Manager, Custom Support And Services | Client Services Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | Northwestern University | University of Pennsylvania |
Here are the differences between managers, custom support and services' and client services managers' demographics:
| Manager, Custom Support And Services | Client Services Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |