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The differences between managers, custom support and services and customer service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, custom support and services and a customer service director. Additionally, a customer service director has an average salary of $134,962, which is higher than the $36,936 average annual salary of a manager, custom support and services.
The top three skills for a manager, custom support and services include support services, patients and customer satisfaction. The most important skills for a customer service director are customer satisfaction, customer support, and continuous improvement.
| Manager, Custom Support And Services | Customer Service Director | |
| Yearly salary | $36,936 | $134,962 |
| Hourly rate | $17.76 | $64.89 |
| Growth rate | 6% | 6% |
| Number of jobs | 235,580 | 158,016 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 69% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Managers, custom support and services and customer service directors have different pay scales, as shown below.
| Manager, Custom Support And Services | Customer Service Director | |
| Average salary | $36,936 | $134,962 |
| Salary range | Between $22,000 And $60,000 | Between $94,000 And $191,000 |
| Highest paying City | Buffalo, NY | Olympia, WA |
| Highest paying state | New York | Washington |
| Best paying company | VMware | |
| Best paying industry | Technology | Health Care |
There are a few differences between a manager, custom support and services and a customer service director in terms of educational background:
| Manager, Custom Support And Services | Customer Service Director | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | Northwestern University | California State University - Bakersfield |
Here are the differences between managers, custom support and services' and customer service directors' demographics:
| Manager, Custom Support And Services | Customer Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 55.0% Female, 45.0% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.9% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |