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The differences between managers, custom support and services and customer support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, custom support and services and a customer support manager. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $36,936 average annual salary of a manager, custom support and services.
The top three skills for a manager, custom support and services include support services, patients and customer satisfaction. The most important skills for a customer support manager are project management, CRM, and technical support.
| Manager, Custom Support And Services | Customer Support Manager | |
| Yearly salary | $36,936 | $91,598 |
| Hourly rate | $17.76 | $44.04 |
| Growth rate | 6% | 10% |
| Number of jobs | 235,580 | 128,995 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Managers, custom support and services and customer support managers have different pay scales, as shown below.
| Manager, Custom Support And Services | Customer Support Manager | |
| Average salary | $36,936 | $91,598 |
| Salary range | Between $22,000 And $60,000 | Between $64,000 And $130,000 |
| Highest paying City | Buffalo, NY | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Amazon | |
| Best paying industry | Technology | Finance |
There are a few differences between a manager, custom support and services and a customer support manager in terms of educational background:
| Manager, Custom Support And Services | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Northwestern University | California State University - Bakersfield |
Here are the differences between managers, custom support and services' and customer support managers' demographics:
| Manager, Custom Support And Services | Customer Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |