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The differences between managers, custom support and services and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, custom support and services and a desk manager. Additionally, a desk manager has an average salary of $75,140, which is higher than the $36,936 average annual salary of a manager, custom support and services.
The top three skills for a manager, custom support and services include support services, patients and customer satisfaction. The most important skills for a desk manager are CRM, sales process, and quality customer service.
| Manager, Custom Support And Services | Desk Manager | |
| Yearly salary | $36,936 | $75,140 |
| Hourly rate | $17.76 | $36.12 |
| Growth rate | 6% | - |
| Number of jobs | 235,580 | 45,871 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.
Managers, custom support and services and desk managers have different pay scales, as shown below.
| Manager, Custom Support And Services | Desk Manager | |
| Average salary | $36,936 | $75,140 |
| Salary range | Between $22,000 And $60,000 | Between $44,000 And $127,000 |
| Highest paying City | Buffalo, NY | Eureka, CA |
| Highest paying state | New York | New York |
| Best paying company | ServiceNow | |
| Best paying industry | Technology | - |
There are a few differences between a manager, custom support and services and a desk manager in terms of educational background:
| Manager, Custom Support And Services | Desk Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Northwestern University | California State University - Bakersfield |
Here are the differences between managers, custom support and services' and desk managers' demographics:
| Manager, Custom Support And Services | Desk Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |