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The differences between managers, custom support and services and guest services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, custom support and services and a guest services manager. Additionally, a guest services manager has an average salary of $46,930, which is higher than the $36,936 average annual salary of a manager, custom support and services.
The top three skills for a manager, custom support and services include support services, patients and customer satisfaction. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.
| Manager, Custom Support And Services | Guest Services Manager | |
| Yearly salary | $36,936 | $46,930 |
| Hourly rate | $17.76 | $22.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 235,580 | 105,188 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
Managers, custom support and services and guest services managers have different pay scales, as shown below.
| Manager, Custom Support And Services | Guest Services Manager | |
| Average salary | $36,936 | $46,930 |
| Salary range | Between $22,000 And $60,000 | Between $34,000 And $63,000 |
| Highest paying City | Buffalo, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | InterContinental Hotels Group Resources, Inc. | |
| Best paying industry | Technology | Hospitality |
There are a few differences between a manager, custom support and services and a guest services manager in terms of educational background:
| Manager, Custom Support And Services | Guest Services Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Northwestern University | Cornell University |
Here are the differences between managers, custom support and services' and guest services managers' demographics:
| Manager, Custom Support And Services | Guest Services Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |