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The differences between managers, custom support and services and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, custom support and services and an operations support manager. Additionally, an operations support manager has an average salary of $79,730, which is higher than the $36,936 average annual salary of a manager, custom support and services.
The top three skills for a manager, custom support and services include support services, patients and customer satisfaction. The most important skills for an operations support manager are customer service, project management, and human resources.
| Manager, Custom Support And Services | Operations Support Manager | |
| Yearly salary | $36,936 | $79,730 |
| Hourly rate | $17.76 | $38.33 |
| Growth rate | 6% | 6% |
| Number of jobs | 235,580 | 376,894 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 65% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.
Managers, custom support and services and operations support managers have different pay scales, as shown below.
| Manager, Custom Support And Services | Operations Support Manager | |
| Average salary | $36,936 | $79,730 |
| Salary range | Between $22,000 And $60,000 | Between $47,000 And $133,000 |
| Highest paying City | Buffalo, NY | San Bruno, CA |
| Highest paying state | New York | California |
| Best paying company | Meta | |
| Best paying industry | Technology | Technology |
There are a few differences between a manager, custom support and services and an operations support manager in terms of educational background:
| Manager, Custom Support And Services | Operations Support Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Northwestern University | University of Pennsylvania |
Here are the differences between managers, custom support and services' and operations support managers' demographics:
| Manager, Custom Support And Services | Operations Support Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 64.8% Female, 35.2% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |