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The differences between managers, custom support and services and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, custom support and services and a support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $36,936 average annual salary of a manager, custom support and services.
The top three skills for a manager, custom support and services include support services, patients and customer satisfaction. The most important skills for a support manager are project management, technical support, and powerpoint.
| Manager, Custom Support And Services | Support Manager | |
| Yearly salary | $36,936 | $90,297 |
| Hourly rate | $17.76 | $43.41 |
| Growth rate | 6% | 6% |
| Number of jobs | 235,580 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Managers, custom support and services and support managers have different pay scales, as shown below.
| Manager, Custom Support And Services | Support Manager | |
| Average salary | $36,936 | $90,297 |
| Salary range | Between $22,000 And $60,000 | Between $58,000 And $140,000 |
| Highest paying City | Buffalo, NY | Washington, DC |
| Highest paying state | New York | New York |
| Best paying company | Meta | |
| Best paying industry | Technology | Finance |
There are a few differences between a manager, custom support and services and a support manager in terms of educational background:
| Manager, Custom Support And Services | Support Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Northwestern University | California State University - Bakersfield |
Here are the differences between managers, custom support and services' and support managers' demographics:
| Manager, Custom Support And Services | Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |