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Manager, enterprise content management vs engagement manager

The differences between managers, enterprise content management and engagement managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a manager, enterprise content management and an engagement manager. Additionally, a manager, enterprise content management has an average salary of $122,917, which is higher than the $112,413 average annual salary of an engagement manager.

The top three skills for a manager, enterprise content management include enterprise risk management, project management and ERM. The most important skills for an engagement manager are project management, analytics, and customer service.

Manager, enterprise content management vs engagement manager overview

Manager, Enterprise Content ManagementEngagement Manager
Yearly salary$122,917$112,413
Hourly rate$59.09$54.04
Growth rate16%16%
Number of jobs140,062166,237
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 70%
Average age4747
Years of experience88

What does a manager, enterprise content management do?

Manager, Enterprise Content Management lead Java front-end application development for online UPC management. They use SAS providers featuring integration components to help businesses migrate their mainframe information and applications onto the distributed environment. Moreover, these professionals relate support metrics, oversee customer satisfaction, and create custom case management CRM reports. They ensure 100 percent FDIC and Audit compliance by posting validated pieces to SharePoint accounts and work as per the PMO procedures.

What does an engagement manager do?

The role of engagement managers is to build and maintain strong relations with clients. They are responsible for managing a portfolio of client accounts and assisting clients with existing projects. Other duties include assisting clients in resolving their problems, managing bills and invoices for assigned customers, and addressing customer issues efficiently and timely. Additionally, engagement managers are responsible for ensuring that company policies are being complied and ethical standards are being followed. They are also expected to manage and meet client expectations.

Manager, enterprise content management vs engagement manager salary

Managers, enterprise content management and engagement managers have different pay scales, as shown below.

Manager, Enterprise Content ManagementEngagement Manager
Average salary$122,917$112,413
Salary rangeBetween $84,000 And $179,000Between $84,000 And $150,000
Highest paying CityLos Angeles, CANew York, NY
Highest paying stateCaliforniaNew York
Best paying companyBloombergL.E.K. Consulting
Best paying industryHealth CareProfessional

Differences between manager, enterprise content management and engagement manager education

There are a few differences between a manager, enterprise content management and an engagement manager in terms of educational background:

Manager, Enterprise Content ManagementEngagement Manager
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 70%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Manager, enterprise content management vs engagement manager demographics

Here are the differences between managers, enterprise content management' and engagement managers' demographics:

Manager, Enterprise Content ManagementEngagement Manager
Average age4747
Gender ratioMale, 71.6% Female, 28.4%Male, 61.3% Female, 38.7%
Race ratioBlack or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 15.1% White, 63.3% American Indian and Alaska Native, 0.2%Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 15.4% White, 62.5% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between manager, enterprise content management and engagement manager duties and responsibilities

Manager, enterprise content management example responsibilities.

  • Lead development of Java (J2EE) front-end application to manage to Online UPC codes.
  • Manage the Google Apps platform to ensure proper support, account maintenance, training and governance.
  • Lead the company through RFP by selecting vendor base on ability to deliver and technical competence.
  • Launch and lead a redefine corporate data governance organization.
  • Develop and manage a strategy to optimize facility and infrastructure investments to support funding request for in-house and contract support.
  • Assist with the maintenance of product taxonomy and metadata on CRM system.
  • Show more

Engagement manager example responsibilities.

  • Lead implementation services team for ITSM SaaS solution through deployment of ServiceNow.
  • Create and manage project plan & schedule; monitor project status throughout the SDLC.
  • Manage customer interactions and relationship building with support staff, managers, and c-level executives.
  • Manage all the environments and play key role performance test SME for the entire program.
  • Lead the sale and implementation of leading edge technologies with a specialization in CRM and portal applications.
  • Lead efforts and implement compliance programs establishing compliance with GAAP; IFRS, FERC, and other regulatory reporting.
  • Show more

Manager, enterprise content management vs engagement manager skills

Common manager, enterprise content management skills
  • Enterprise Risk Management, 20%
  • Project Management, 11%
  • ERM, 9%
  • Governance, 8%
  • Enterprise Content Management, 7%
  • ECM, 5%
Common engagement manager skills
  • Project Management, 9%
  • Analytics, 7%
  • Customer Service, 5%
  • Healthcare, 5%
  • Digital Transformation, 5%
  • Business Development, 5%

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