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The differences between managers, enterprise content management and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a manager, enterprise content management and a service delivery manager. Additionally, a manager, enterprise content management has an average salary of $122,917, which is higher than the $102,213 average annual salary of a service delivery manager.
The top three skills for a manager, enterprise content management include enterprise risk management, project management and ERM. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Manager, Enterprise Content Management | Service Delivery Manager | |
| Yearly salary | $122,917 | $102,213 |
| Hourly rate | $59.09 | $49.14 |
| Growth rate | 16% | 16% |
| Number of jobs | 140,062 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
Manager, Enterprise Content Management lead Java front-end application development for online UPC management. They use SAS providers featuring integration components to help businesses migrate their mainframe information and applications onto the distributed environment. Moreover, these professionals relate support metrics, oversee customer satisfaction, and create custom case management CRM reports. They ensure 100 percent FDIC and Audit compliance by posting validated pieces to SharePoint accounts and work as per the PMO procedures.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Managers, enterprise content management and service delivery managers have different pay scales, as shown below.
| Manager, Enterprise Content Management | Service Delivery Manager | |
| Average salary | $122,917 | $102,213 |
| Salary range | Between $84,000 And $179,000 | Between $74,000 And $140,000 |
| Highest paying City | Los Angeles, CA | Stamford, CT |
| Highest paying state | California | Connecticut |
| Best paying company | Bloomberg | McKinsey & Company Inc |
| Best paying industry | Health Care | Finance |
There are a few differences between a manager, enterprise content management and a service delivery manager in terms of educational background:
| Manager, Enterprise Content Management | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between managers, enterprise content management' and service delivery managers' demographics:
| Manager, Enterprise Content Management | Service Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 71.6% Female, 28.4% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 15.1% White, 63.3% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |