Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between managers, provider relations and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager, provider relations and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $59,029 average annual salary of a manager, provider relations.
The top three skills for a manager, provider relations include medicaid, patients and network development. The most important skills for a service director are patients, healthcare, and patient care.
| Manager, Provider Relations | Service Director | |
| Yearly salary | $59,029 | $114,981 |
| Hourly rate | $28.38 | $55.28 |
| Growth rate | 28% | 28% |
| Number of jobs | 41,992 | 64,277 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A manager of provider relations is primarily in charge of developing strategies to optimize a company's client service operations. In businesses, it is their duty to set objectives and guidelines, manage provider relations staff, oversee schedules and budgets, gather and analyze data, study the clients' feedback, and address any issues and concerns, resolving them in a timely and efficient manner to ensure client satisfaction. Furthermore, as a manager, it is vital to lead and encourage teams to reach goals while implementing the company's policies and regulations.
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Managers, provider relations and service directors have different pay scales, as shown below.
| Manager, Provider Relations | Service Director | |
| Average salary | $59,029 | $114,981 |
| Salary range | Between $41,000 And $83,000 | Between $70,000 And $188,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Mayo Clinic |
| Best paying industry | - | Technology |
There are a few differences between a manager, provider relations and a service director in terms of educational background:
| Manager, Provider Relations | Service Director | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between managers, provider relations' and service directors' demographics:
| Manager, Provider Relations | Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 31.7% Female, 68.3% | Male, 57.2% Female, 42.8% |
| Race ratio | Black or African American, 10.9% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 7.3% White, 61.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 12% |