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The differences between managers, systems and technology and technical support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a manager, systems and technology, becoming a technical support manager takes usually requires 1-2 years. Additionally, a manager, systems and technology has an average salary of $121,942, which is higher than the $106,760 average annual salary of a technical support manager.
The top three skills for a manager, systems and technology include project management, architecture and technical support. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Manager, Systems And Technology | Technical Support Manager | |
| Yearly salary | $121,942 | $106,760 |
| Hourly rate | $58.63 | $51.33 |
| Growth rate | 16% | 10% |
| Number of jobs | 159,638 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 61% |
| Average age | 47 | 42 |
| Years of experience | 8 | 2 |
A systems and technology manager oversees planning, maintenance, and operations of information systems. The responsibilities of this position include discussing ways in which IT can help the organization achieve its goals, training end users on the use of present systems and databases, overseeing tech support teams, integrating information systems, guiding the technological direction of the organization, coordinating large projects such as software and hardware installation, designing programs and systems, and implementing websites.
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Managers, systems and technology and technical support managers have different pay scales, as shown below.
| Manager, Systems And Technology | Technical Support Manager | |
| Average salary | $121,942 | $106,760 |
| Salary range | Between $90,000 And $164,000 | Between $76,000 And $148,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | Washington | California |
| Best paying company | BitGo | |
| Best paying industry | Technology | Technology |
There are a few differences between a manager, systems and technology and a technical support manager in terms of educational background:
| Manager, Systems And Technology | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Stanford University |
Here are the differences between managers, systems and technology' and technical support managers' demographics:
| Manager, Systems And Technology | Technical Support Manager | |
| Average age | 47 | 42 |
| Gender ratio | Male, 83.9% Female, 16.1% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |