Marketing support representative vs phone representative

The differences between marketing support representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a marketing support representative, becoming a phone representative takes usually requires 6-12 months. Additionally, a phone representative has an average salary of $42,827, which is higher than the $41,532 average annual salary of a marketing support representative.

The top three skills for a marketing support representative include customer service, trade shows and customer satisfaction. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Marketing support representative vs phone representative overview

	Marketing Support Representative	Phone Representative
Yearly salary	$41,532	$42,827
Hourly rate	$19.97	$20.59
Growth rate	19%	-4%
Number of jobs	143,575	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 78%	High School Diploma, 37%
Average age	37	40
Years of experience	6	12

Marketing support representative vs phone representative salary

Marketing support representatives and phone representatives have different pay scales, as shown below.

	Marketing Support Representative	Phone Representative
Average salary	$41,532	$42,827
Salary range	Between $25,000 And $67,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between marketing support representative and phone representative education

There are a few differences between a marketing support representative and a phone representative in terms of educational background:

	Marketing Support Representative	Phone Representative
Most common degree	Bachelor's Degree, 78%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Marketing support representative vs phone representative demographics

Here are the differences between marketing support representatives' and phone representatives' demographics:

	Marketing Support Representative	Phone Representative
Average age	37	40
Gender ratio	Male, 33.9% Female, 66.1%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 5.2% Unknown, 5.0% Hispanic or Latino, 12.4% Asian, 9.6% White, 67.7% American Indian and Alaska Native, 0.1%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	7%

Differences between marketing support representative and phone representative duties and responsibilities

Marketing support representative example responsibilities.

Achieve real growth successes employing attentive needs base services and business development campaigns utilizing amass network of legal and healthcare professionals.
Prepare meeting presentation books using PowerPoint and maintain participant information spreadsheets, expense reports, and event agendas.
Review and respond to proposal requests (RFP's) from prospective clients.
Assist with the acquisition and retention of clients through RFP s and B2B sales.
Maintain an effective working knowledge of network infrastructure and utilize that knowledge to effectively troubleshoot components to resolve customer relate issues.
Achieve real growth successes employing attentive needs base services and business development campaigns utilizing amass network of legal and healthcare professionals.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Marketing support representative vs phone representative skills

Common marketing support representative skills

Customer Service, 20%
Trade Shows, 10%
Customer Satisfaction, 6%
Sales Support, 5%
Order Processing, 3%
Event Planning, 3%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Marketing Support Representative
Marketing Support Representative vs Phone Representative

Updated January 8, 2025

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