Medical records administrator vs service director

The differences between medical records administrators and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a medical records administrator and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $80,519 average annual salary of a medical records administrator.

The top three skills for a medical records administrator include patients, medical terminology and HIPAA. The most important skills for a service director are patients, healthcare, and patient care.

Medical records administrator vs service director overview

	Medical Records Administrator	Service Director
Yearly salary	$80,519	$114,981
Hourly rate	$38.71	$55.28
Growth rate	28%	28%
Number of jobs	103,325	64,277
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a medical records administrator do?

Medical records administrators oversee written and electronic medical records and reports. The duties of a medical records administrator are to maintain patient records, collect admission reports, liaise with other medical staff, compile documentation from different medical records, respond to enquiries and records requests from patients and physicians, and create a database for patient records. They are also tasked with ensuring the records comply with all policies protecting patient privacy and confidentiality.

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

Medical records administrator vs service director salary

Medical records administrators and service directors have different pay scales, as shown below.

	Medical Records Administrator	Service Director
Average salary	$80,519	$114,981
Salary range	Between $59,000 And $108,000	Between $70,000 And $188,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	Delaware	California
Best paying company	Long Island, FQHC, Inc	Mayo Clinic
Best paying industry	Health Care	Technology

Differences between medical records administrator and service director education

There are a few differences between a medical records administrator and a service director in terms of educational background:

	Medical Records Administrator	Service Director
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Medical records administrator vs service director demographics

Here are the differences between medical records administrators' and service directors' demographics:

	Medical Records Administrator	Service Director
Average age	47	47
Gender ratio	Male, 21.2% Female, 78.8%	Male, 57.2% Female, 42.8%
Race ratio	Black or African American, 11.8% Unknown, 4.3% Hispanic or Latino, 14.5% Asian, 6.9% White, 61.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	12%

Differences between medical records administrator and service director duties and responsibilities

Medical records administrator example responsibilities.

Manage medical records in accordance with federal and state HIPAA guidelines, maintaining confidentiality of patient information.
Bill Medicaid and pertinent insurance companies for payment on services.
Respond swiftly to provider questions and ensure claims are processed through MMIS system properly to meet Medicaid eligibility.
Demonstrate knowledge of HIPAA privacy and security regulations by appropriately handling patient information.
Ensure evacuated patients are moved to the appropriate medical treatment facility or warrior transition units.
Interact with patients and associate medical professionals in order to supply and forward correct documentation for clinical visits.

Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

Medical records administrator vs service director skills

Common medical records administrator skills

Patients, 28%
Medical Terminology, 12%
HIPAA, 7%
Patient Care, 7%
Patient Charts, 7%
Transcription, 4%

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

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Medical Records Administrator
Medical Records Administrator vs Service Director

Updated January 8, 2025

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