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Medicare correspondence representative vs service representative

The differences between medicare correspondence representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a medicare correspondence representative, becoming a service representative takes usually requires 6-12 months. Additionally, a medicare correspondence representative has an average salary of $37,896, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a medicare correspondence representative include patients, appeals and customer issues. The most important skills for a service representative are customer service, client service, and patients.

Medicare correspondence representative vs service representative overview

Medicare Correspondence RepresentativeService Representative
Yearly salary$37,896$33,692
Hourly rate$18.22$16.20
Growth rate-4%-4%
Number of jobs28,554210,671
Job satisfaction-5
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 51%
Average age4040
Years of experience412

Medicare correspondence representative vs service representative salary

Medicare correspondence representatives and service representatives have different pay scales, as shown below.

Medicare Correspondence RepresentativeService Representative
Average salary$37,896$33,692
Salary rangeBetween $29,000 And $49,000Between $24,000 And $45,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Northern Trust
Best paying industry-Government

Differences between medicare correspondence representative and service representative education

There are a few differences between a medicare correspondence representative and a service representative in terms of educational background:

Medicare Correspondence RepresentativeService Representative
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 51%
Most common majorBusinessBusiness
Most common collegeStanford University-

Medicare correspondence representative vs service representative demographics

Here are the differences between medicare correspondence representatives' and service representatives' demographics:

Medicare Correspondence RepresentativeService Representative
Average age4040
Gender ratioMale, 24.6% Female, 75.4%Male, 39.6% Female, 60.4%
Race ratioBlack or African American, 10.4% Unknown, 4.9% Hispanic or Latino, 21.2% Asian, 6.2% White, 56.6% American Indian and Alaska Native, 0.6%Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between medicare correspondence representative and service representative duties and responsibilities

Medicare correspondence representative example responsibilities.

  • Manage CMS communications throughout the organization.
  • Follow specific HIPAA guidelines as set forth by company regulations.
  • Maintain, update, and review member files adhering to strict HIPPA guidelines.
  • Send high volume of written correspondence/affirmation letters to providers and patients.
  • Provide professional and confidentiality with patient information due to HIPPA regulations.
  • Assist with data reports by comparing enrollment error reports against system information along with CMS records to validate information accuracy.
    • Show more

Service representative example responsibilities.

  • Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
  • Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
  • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
  • Involve great interpersonal skills and upselling.
  • Provide excellent customer service via ZenDesk e-mail platform.
  • Counsele individuals who are applying for or receiving TANF.
    • Show more

Medicare correspondence representative vs service representative skills

Common medicare correspondence representative skills
  • Patients, 18%
  • Appeals, 9%
  • Customer Issues, 8%
  • CMS, 7%
  • Medicaid, 6%
  • Inbound Calls, 6%
Common service representative skills
  • Customer Service, 9%
  • Client Service, 8%
  • Patients, 7%
  • PET, 5%
  • Front Desk, 5%
  • Veterans, 5%

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Updated January 8, 2025

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