Member service representative vs customer care representative

The differences between member service representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a member service representative and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a member service representative include front desk, cleanliness and punctuality. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Member service representative vs customer care representative overview

	Member Service Representative	Customer Care Representative
Yearly salary	$31,395	$32,912
Hourly rate	$15.09	$15.82
Growth rate	-4%	-4%
Number of jobs	214,036	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Member service representative vs customer care representative salary

Member service representatives and customer care representatives have different pay scales, as shown below.

	Member Service Representative	Customer Care Representative
Average salary	$31,395	$32,912
Salary range	Between $21,000 And $45,000	Between $26,000 And $40,000
Highest paying City	Alameda, CA	Urban Honolulu, HI
Highest paying state	Hawaii	Hawaii
Best paying company	Tinker Federal Credit Union	Philadelphia Corporation for Aging
Best paying industry	Insurance	Automotive

Differences between member service representative and customer care representative education

There are a few differences between a member service representative and a customer care representative in terms of educational background:

	Member Service Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Member service representative vs customer care representative demographics

Here are the differences between member service representatives' and customer care representatives' demographics:

	Member Service Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 26.5% Female, 73.5%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between member service representative and customer care representative duties and responsibilities

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Member service representative vs customer care representative skills

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Member Service Representative
Member Service Representative vs Customer Care Representative

Updated January 8, 2025

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