Member service representative vs customer service representative

The differences between member service representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a member service representative and a customer service representative. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a member service representative include front desk, cleanliness and punctuality. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Member service representative vs customer service representative overview

	Member Service Representative	Customer Service Representative
Yearly salary	$31,395	$32,260
Hourly rate	$15.09	$15.51
Growth rate	-4%	-4%
Number of jobs	214,036	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 44%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Member service representative vs customer service representative salary

Member service representatives and customer service representatives have different pay scales, as shown below.

	Member Service Representative	Customer Service Representative
Average salary	$31,395	$32,260
Salary range	Between $21,000 And $45,000	Between $25,000 And $41,000
Highest paying City	Alameda, CA	Des Moines, WA
Highest paying state	Hawaii	Washington
Best paying company	Tinker Federal Credit Union	Oracle
Best paying industry	Insurance	Insurance

Differences between member service representative and customer service representative education

There are a few differences between a member service representative and a customer service representative in terms of educational background:

	Member Service Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 44%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Member service representative vs customer service representative demographics

Here are the differences between member service representatives' and customer service representatives' demographics:

	Member Service Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 26.5% Female, 73.5%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between member service representative and customer service representative duties and responsibilities

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Member service representative vs customer service representative skills

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

Member Service Representative vs. similar jobs

Member Service Representative related careers

Member Service Representative related jobs

Member Service Representative jobs by location

Zippia Careers
Office and Administrative Industry
Member Service Representative
Member Service Representative vs Customer Service Representative

Updated January 8, 2025

Browse office and administrative jobs