Member service representative vs member service specialist

Differences between member service representative and member service specialist duties and responsibilities

Member service representative example responsibilities.

• Coordinate and manage ATM and automate telephone services.
• Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
• Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
• Train in CPR and other emergency procedures.
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Member service specialist example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Provide customer service to Spanish-speaking Medicaid and Medicare recipients.
• Follow policies and procedures regarding HIPAA violation protocol, regulatory requirements and accreditation standards to all activities.
• Follow the privacy policy and HIPAA laws and regulations concerning confidentiality and security of protect health information.
• Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
• Educate members on HMO or PPO plans during enrollment.
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