Member service representative vs new accounts representative

The differences between member service representatives and new accounts representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a member service representative and a new accounts representative. Additionally, a new accounts representative has an average salary of $36,918, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a member service representative include front desk, cleanliness and punctuality. The most important skills for a new accounts representative are customer service, bank products, and cross-sell.

Member service representative vs new accounts representative overview

	Member Service Representative	New Accounts Representative
Yearly salary	$31,395	$36,918
Hourly rate	$15.09	$17.75
Growth rate	-4%	-3%
Number of jobs	214,036	133,070
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 51%
Average age	40	41
Years of experience	12	12

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

What does a new accounts representative do?

New accounts representatives are banking professionals who are responsible for the explanation of the available accounts. The accounts representatives explain different options for new accounts and interconnected services. They discuss any requirements, fees, or limits related to an account. It is their job to describe new account services to clients and assist them in the paperwork. They perform wire or electronic transfers for the funds coming from the other accounts. Also, they direct their clients to banking specialists for additional services.

Member service representative vs new accounts representative salary

Member service representatives and new accounts representatives have different pay scales, as shown below.

	Member Service Representative	New Accounts Representative
Average salary	$31,395	$36,918
Salary range	Between $21,000 And $45,000	Between $28,000 And $47,000
Highest paying City	Alameda, CA	San Mateo, CA
Highest paying state	Hawaii	Hawaii
Best paying company	Tinker Federal Credit Union	DATCU
Best paying industry	Insurance	Finance

Differences between member service representative and new accounts representative education

There are a few differences between a member service representative and a new accounts representative in terms of educational background:

	Member Service Representative	New Accounts Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Member service representative vs new accounts representative demographics

Here are the differences between member service representatives' and new accounts representatives' demographics:

	Member Service Representative	New Accounts Representative
Average age	40	41
Gender ratio	Male, 26.5% Female, 73.5%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 9.5% Unknown, 2.9% Hispanic or Latino, 22.0% Asian, 9.1% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	11%

Differences between member service representative and new accounts representative duties and responsibilities

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

New accounts representative example responsibilities.

Gain excellent customer service skills and achieve award for completing voluntary MSR exams.1
Report tax information to the IRS.
Complete require BSA & OFAC training annually.
Identify potential high risks clients and investigate OFAC status.
Ensure adherence to IIROC, QI, AML, regulations and to mitigate legal and reputational risk.
Answer incoming calls on first ring; assist customers, complete customer request forms in AS400 system.

Member service representative vs new accounts representative skills

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

Common new accounts representative skills

Customer Service, 15%
Bank Products, 8%
Cross-Sell, 6%
Financial Services, 6%
Credit Card, 5%
Loan Payments, 5%

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Office and Administrative Industry
Member Service Representative
Member Service Representative vs New Accounts Representative

Updated January 8, 2025

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