Member services coordinator vs associate, member services

The differences between member services coordinators and associates, member services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a member services coordinator, becoming an associate, member services takes usually requires 6-12 months. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $36,934 average annual salary of a member services coordinator.

The top three skills for a member services coordinator include phone calls, customer service and member service. The most important skills for an associate, member services are address changes, quality customer service, and customer service.

Member services coordinator vs associate, member services overview

	Member Services Coordinator	Associate, Member Services
Yearly salary	$36,934	$45,920
Hourly rate	$17.76	$22.08
Growth rate	-4%	-4%
Number of jobs	90,727	121,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 52%
Average age	47	40
Years of experience	6	12

What does a member services coordinator do?

A Member Services Coordinator is in charge of developing and implementing strategies to ensure that clients receive optimal services. They typically serve as the clients' point of contact when it comes to various services and programs. Member Services Coordinators are in charge of organizing activities and services, liaising with internal and external business partners, conducting research and analyses, setting guidelines and timelines, and resolving issues should any arise.

What does an associate, member services do?

An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.

Member services coordinator vs associate, member services salary

Member services coordinators and associates, member services have different pay scales, as shown below.

	Member Services Coordinator	Associate, Member Services
Average salary	$36,934	$45,920
Salary range	Between $27,000 And $49,000	Between $19,000 And $107,000
Highest paying City	Seattle, WA	Daly City, CA
Highest paying state	Washington	New York
Best paying company	Mount Sinai Health System	West Tennessee Healthcare
Best paying industry	Health Care	Government

Differences between member services coordinator and associate, member services education

There are a few differences between a member services coordinator and an associate, member services in terms of educational background:

	Member Services Coordinator	Associate, Member Services
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Member services coordinator vs associate, member services demographics

Here are the differences between member services coordinators' and associates, member services' demographics:

	Member Services Coordinator	Associate, Member Services
Average age	47	40
Gender ratio	Male, 23.7% Female, 76.3%	Male, 39.0% Female, 61.0%
Race ratio	Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between member services coordinator and associate, member services duties and responsibilities

Member services coordinator example responsibilities.

Establish and redefine business processes in order to achieve national accreditation through NCQA.
Prepare and present PowerPoint presentation for monthly staff meetings.
Review and validate payroll documents.
Create PowerPoint presentations for facilitator use at meetings.
Obtain and schedule new patient referrals, return appointments from outside organizations and internally for the patients diagnose with hematologic disorders.
Adhere to strict HIPPA compliance protocols to protect personal information of members and potential members.

Associate, member services example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
Build strong client relationships and profiling customers to determine or uncover their financial needs.
Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.

Member services coordinator vs associate, member services skills

Common member services coordinator skills

Phone Calls, 10%
Customer Service, 10%
Member Service, 9%
Data Entry, 8%
Member Database, 7%
Front Desk, 6%

Common associate, member services skills

Address Changes, 17%
Quality Customer Service, 15%
Customer Service, 10%
Member Service, 9%
Front Desk, 6%
Membership Sales, 5%

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Member Services Coordinator
Member Services Coordinator vs Associate, Member Services

Updated January 8, 2025

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