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The differences between member services coordinators and lead coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a member services coordinator and a lead coordinator. Additionally, a lead coordinator has an average salary of $43,026, which is higher than the $36,934 average annual salary of a member services coordinator.
The top three skills for a member services coordinator include phone calls, customer service and member service. The most important skills for a lead coordinator are patients, front desk, and process improvement.
| Member Services Coordinator | Lead Coordinator | |
| Yearly salary | $36,934 | $43,026 |
| Hourly rate | $17.76 | $20.69 |
| Growth rate | -4% | 12% |
| Number of jobs | 90,727 | 33,840 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 56% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A Member Services Coordinator is in charge of developing and implementing strategies to ensure that clients receive optimal services. They typically serve as the clients' point of contact when it comes to various services and programs. Member Services Coordinators are in charge of organizing activities and services, liaising with internal and external business partners, conducting research and analyses, setting guidelines and timelines, and resolving issues should any arise.
A lead coordinator is an individual who provides excellent customer service and account administration by acting as the primary contact between a company and its affiliates. Lead coordinators must maintain good rapport with affiliate agents and customers by communicating with them daily to make contact and advise of changes and shipment delays. They are required to track the status of each customer's shipment and resolve conflicts or issues with them. Lead coordinators must also manage staff members to promote a safe environment for customers.
Member services coordinators and lead coordinators have different pay scales, as shown below.
| Member Services Coordinator | Lead Coordinator | |
| Average salary | $36,934 | $43,026 |
| Salary range | Between $27,000 And $49,000 | Between $26,000 And $71,000 |
| Highest paying City | Seattle, WA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | Mount Sinai Health System | General Motors |
| Best paying industry | Health Care | Hospitality |
There are a few differences between a member services coordinator and a lead coordinator in terms of educational background:
| Member Services Coordinator | Lead Coordinator | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between member services coordinators' and lead coordinators' demographics:
| Member Services Coordinator | Lead Coordinator | |
| Average age | 47 | 47 |
| Gender ratio | Male, 23.7% Female, 76.3% | Male, 40.3% Female, 59.7% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.5% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |